Goods of good quality that can not be exchanged (returned) are listed in the List approved by Government Decree No. 55 of January 19, 1998. We give it completely.

Goods for the prevention and treatment of diseases at home (sanitary and hygiene items of metal, rubber, textiles and other materials, instruments, medical devices and equipment, oral hygiene products, spectacle lenses, childcare items), medicines.
Personal hygiene items (toothbrushes, hairbrushes, hair clips, hair curlers, wigs, hairpieces and other similar products).
Perfume and cosmetic products.
Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods from non-woven materials such as fabrics - tapes, braid, lace and others); cable products (wires, cords, cables); building and finishing materials (linoleum, film, carpeting and others) and other goods sold per meter.
Sewing and knitted products (underwear, hosiery).
Products and materials in contact with foodstuffs, from polymeric materials, including for one-time use (dishes and utensils, table and kitchen, containers and packaging materials for storing and transporting food products).
Household chemical goods, pesticides and agrochemicals.
Furniture, domestic (furniture sets and kits)
Products from precious metals with precious stones, from precious metals with inserts from semiprecious and synthetic stones, faceted precious stones.
Automobiles and motorbikes, trailers and numbered aggregates to them; mobile means of small mechanization of agricultural work; pleasure boats and other boats for domestic use.
Technically complex consumer goods for which warranty periods are established (metal-cutting and woodworking household appliances, electrical household appliances and appliances, household radio-electronic equipment, household computing and copying equipment, photo and cinematographic equipment, telephones and fax machines, electronic musical instruments, electronic toys, household gas equipment and devices).
Civilian weapons, the main parts of civil and service firearms, cartridges to it.
Animals and plants.
Non-periodical publications (books, brochures, albums, cartographic and musical publications, leaf isoizdaniya, calendars, booklets, postcards, publications, reproduced on technical information carriers).
Return policy in accordance with the Public Offer Contract.

In accordance with paragraph 4. Article 26.1. Law of the Russian Federation No. 2300-I "On Protection of Consumer Rights", the Buyer has the right to refuse the ordered Goods at any time until the execution of the Order.
The buyer is not entitled to refuse the paid Order (or part thereof) of proper quality, having individually defined properties.
In accordance with Art. 22 of the Law of the Russian Federation No. 2300-I "On Protection of Consumer Rights", the amount paid by the Buyer for the Goods of improper quality shall be returned to the Buyer within 10 calendar days from the date of the request. For some groups of Goods, the repayment period can be increased in connection with the establishment of the nature of the non-compliance of the Goods with the established quality standards. The amount paid by the Buyer for the Goods of improper quality shall be returned only after receipt of the Goods of inadequate quality by the Seller. Forwarding of the Goods of inadequate quality is carried out at the expense of the Buyer.
In the event that the Seller delivers goods of inadequate quality, the Buyer undertakes to provide the Goods to the Seller as soon as possible from the time of purchase to perform the quality control of the Goods, i.e. Not later than 4 working days from the moment of receipt of the Goods by the Buyer.
In the event that the Goods are transferred to the Buyer in violation of the terms of the Agreement concerning the quantity, assortment, quality, completeness, packaging of the Goods, the Buyer may notify the Seller of these violations within 14 days after the receipt of the Goods.
In accordance with paragraph 3 of the "List of non-food goods of appropriate quality, not subject to return or exchange for a similar product of other size, shape, size, style, color or equipment" approved by the Decree of the Government of the Russian Federation of 19.01.1998 No. 55 perfume and cosmetics goods are not returned and exchanged.
Return or exchange of the Goods of the appropriate quality is possible provided that its presentation, consumer properties, as well as a document confirming the fact and conditions for the purchase of the specified Goods are preserved.
Refund of money paid for the Goods of improper quality, as well as the exchange of the Goods or refund of money paid by wire transfer to the Seller's settlement account is effected in any way by agreement between the Seller and the Buyer
With reference to questions about the return / exchange of the Goods of improper / proper quality, the courier delivery service is not involved.

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